Wholesome
A minimalist mobile app for mental health therapy. An app where it helps users find the most suitable therapists and connect with them.
Time Scope: 4 Months
Role: UX Researcher and Designer
Tools: Adobe XD, Miro, Zeplin
What to consider
Understand target audience, emphasize with them, define the problem, provide a solution, and test.
Persona
Name: Sarah Liam
Age: 34
Job: Lawyer
Marital status: Married & have two kids
Problem: Feeling anxious and stressed, can't balance between work life and social life.
Qualitative research: Users' Interviews Findings
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I find it difficult to put complex thoughts and emotions into words.
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Sometimes there is a miscommunication between me and the therapist.
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I don't have time to go to a therapist. I would love to seek help but time is the issue
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I can't connect to my therapist anytime, I have to book a session before I go
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After I went to the therapist I found her giving me inconvenient solutions, I feel some of them don't understand my problem.
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I wish to follow up with my therapist but I finished my sessiones
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Mental Therapy is very high in cost, I can't afford it.
Quantitative Research: Surveys Findings
Competitive Analysis
Better Help
BetterHelp offers to counsel for individuals, couples, or families. You create an account and fill out a questionnaire to find the right match. According to BetterHelp, counselors are licensed, trained, experienced, and accredited psychologists, marriage and family therapists, clinical social workers, or licensed professional counselors.
ReGain
ReGain is an online therapy service that provides online couples counseling services. ReGain supports couples in crisis via individual counseling and couples counseling session. When a couple is facing an issue, they may need a therapist who is knowledgeable about relationships and other issues. ReGain is designed to help couples, both individually or together, find the help they need. The name comes from the fact that by receiving counseling through ReGain, you can regain the amazing relationship you used to have.
Information Architecture: Site Map
I used sitemap early in the design process, right after the discovery phase, to provide a full overview, which then helps the team to simplify, trim off unnecessary pages, and keep what’s important
UX Wireframes & final prototype
Conclusion: Results and further steps
Wholesome provide users with a simple, minimal, and aesthetically pleasing interface, where they can find a specialized therapists with an affordable price, and connect with them anytime anywhere and track their progress. It also recognized with more features than it's competetors. There are still features to be added and continues improvements to be made.